SRN Home Improvements is committed to providing quality service to you and upholding the highest standards in protecting your privacy. This Privacy Policy outlines our ongoing obligations to you regarding how we manage your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
A copy of the Australian Privacy Principles is available at the Office of the Australian Information Commissioner website: www.oaic.gov.au
What is Personal Information and Why Do We Collect It?
Personal Information refers to information or an opinion that can identify an individual. Common examples of Personal Information we collect include:
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Full name
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Residential and postal addresses
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Phone numbers
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Email addresses
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Details relating to home improvement enquiries or installations
We collect this information in various ways, including:
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Direct contact (phone, email, in-person consultations)
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Website enquiries or form submissions via www.srnhomeimprovements.com.au
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Social media and digital marketing platforms
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Third-party referrals or lead generation platforms
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Publicly available sources
We collect Personal Information to:
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Provide our services to you effectively
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Communicate regarding your enquiries, bookings, or installations
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Issue quotations and invoices
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Provide warranty support or product updates
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Share relevant marketing, promotions, or industry updates
You may opt out of marketing communications at any time by contacting us in writing.
Where appropriate, we will explain why we are collecting specific information and how we intend to use it.
Sensitive Information
Sensitive Information is a specific category under the Privacy Act and includes details such as:
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Racial or ethnic origin
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Political affiliations
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Religious beliefs
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Memberships
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Health or biometric data
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Criminal records
We do not intentionally collect Sensitive Information. If any such information is provided, it will only be used:
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For the purpose for which it was supplied
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With your explicit consent
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Where legally required or authorised
Third Parties
Where possible, we collect information directly from you. However, there may be occasions where we receive information from third parties (such as industry partners or quoting platforms). In such cases, we take reasonable steps to notify you of the information received and confirm its accuracy.
Disclosure of Personal Information
We may disclose your Personal Information:
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With your consent
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To third-party service providers assisting in delivering our services (e.g. installers, finance partners)
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Where required or authorised by law
We will never sell or rent your Personal Information to unauthorised third parties.
Security of Personal Information
Your Personal Information is stored securely and protected from:
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Unauthorised access
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Modification or misuse
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Loss or theft
We implement physical, electronic and managerial safeguards. When your Personal Information is no longer required, we will take reasonable steps to permanently destroy or de-identify it, unless it is required for legal recordkeeping (e.g. warranties or taxation records for a minimum of 7 years).
Accessing and Updating Your Personal Information
You are entitled to access the Personal Information we hold about you and request corrections if necessary.
To make a request, please contact us in writing. We may require proof of identity before processing your request. There is no fee for accessing your information, although we may charge a reasonable fee for administrative costs where applicable.
We will endeavour to respond to all access and update requests promptly.
Keeping Your Information Up to Date
To ensure we provide the highest quality of service, it’s important your Personal Information is accurate and current. Please notify us if your details change, and we will update our records accordingly.
Policy Updates
This Privacy Policy may be updated periodically. The latest version will always be available on our website: www.srnhomeimprovements.com.au
Privacy Complaints or Enquiries
If you have a query or concern about this Privacy Policy or how your Personal Information has been handled, please contact us:
SRN Home Improvements
📧 [email protected]
We take all privacy concerns seriously and will respond to your complaint or enquiry promptly in accordance with our obligations under the Privacy Act.